Delivery & Returns

Shipping, Delivery & Returns Policy – AZIMUTH 270 PERFUMES

This Shipping, Delivery & Returns Policy applies to all purchases made through the website operated by AZIMUTH 270 PERFUMES, Commercial ID 1562469.

By placing an order on our website, you agree to the terms outlined below.


Shipping Coverage

  • We currently ship within the United Arab Emirates.

  • International shipping may be added in the future and will be clearly stated at checkout if available.

  • Orders can only be delivered to valid and complete addresses provided by the customer.


Order Processing Time

  • Orders are typically processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may vary during peak seasons, promotions, or special launches.


Delivery Timeframes

  • Estimated delivery within UAE: [1–5 business days] after dispatch.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, customs, or unforeseen circumstances.

  • AZIMUTH 270 PERFUMES is not responsible for delays caused by third-party courier services.


Shipping Fees

  • Shipping fees (if applicable) are clearly displayed at checkout before payment confirmation.

  • Promotional free shipping offers may be available for a limited time or minimum order value.


Order Tracking

  • Once your order is shipped, you may receive a confirmation message or tracking number (where applicable).

  • Customers are responsible for monitoring delivery status and ensuring availability at the delivery address.


Delivery Conditions

  • Customers must ensure the accuracy of the delivery address and contact details.

  • Failed deliveries due to incorrect information, unavailability, or refusal may result in additional charges or order cancellation.

  • Risk of loss or damage passes to the customer once the order is delivered.


Returns & Exchanges

Due to the nature of perfumes and personal care products:

  • Opened, used, or unsealed items are strictly non-returnable and non-exchangeable.

  • Returns or exchanges may be accepted only in the following cases:

    • Incorrect product delivered

    • Product damaged during delivery


Return Eligibility Conditions

To be eligible for a return or exchange:

  • The request must be submitted within [3] days of receiving the order.

  • The item must be unused, unopened, and in its original packaging.

  • Proof of purchase (order number / receipt) must be provided.

  • Photo or video evidence may be required for damaged or incorrect items.


Refunds

  • If a return is approved, refunds will be processed to the original payment method.

  • Refund processing time may take [7–14 business days], depending on the payment provider.

  • Shipping fees are non-refundable unless the return is due to an error by AZIMUTH 270 PERFUMES.


Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes

  • Items with broken seals

  • Products damaged due to misuse or mishandling after delivery

  • Promotional or discounted items (unless defective)


Order Cancellations

  • Orders may only be canceled before shipment.

  • Once an order has been dispatched, it cannot be canceled.

  • Cancellation requests must be submitted promptly via customer support.


Force Majeure

AZIMUTH 270 PERFUMES shall not be held responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or courier disruptions.


Policy Changes

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.